Store Policy

Customer Care
Store policy


1. Changes to products, services and pricing

We may modify prices and product and service offerings at our discretion for any reason (including but not limited to changes in market conditions, product discontinuation, changes in availability, manufacturer changes, errors in advertising, and in other circumstances)


2. Pricing:
All prices are displayed in Australian Dollars.

2.1 You must not pay, or attempt to pay, for Orders through any fraudulent or unlawful means.

2.2 We will provide you with a receipt at time of confirmation of the Order (in respect of Online Payments) which specifies the total fees and charges for the products and services in your Order.
3. Refund:
Olīvonn will gladly offer a refund or exchange for items you wish to return via post on the following conditions:

(i) the item is returned within 14 days of receipt of purchase;

(ii) the item has not been damaged;

(iii) the original tags and hygiene stickers (where applicable) are attached;
4.Privacy:
If you are submitting the personal information of any other person on the Website, including in the course of making any Order, you warrant that the person is aware of and has consented to the use of their personal information in accordance with these Terms and our Privacy Policy.

4.1 You agree that, by submitting your payment and confirming your Order via the Website or App, you have read and understand these Terms and Privacy Policy and consent to these requirements.
5. Disclaimer regarding Content:
We have used our best endeavors to ensure all Content appearing on the Website is correct and up-to-date at the time of publication. OlīVonn does not represent or warrant the accuracy or completeness of the Content and is not responsible for any errors, omissions or defects. Depending on the resolution of the screen you use to access the Website, the colours of products as displayed may not constitute an accurate depiction of the true colour of the item.

5.1. Olīvonn, its directors, employees, agents, contractors and related entities will not be liable to you for any indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data, loss of reputation or loss of revenue (irrespective of whether the loss or damage is caused by or relates to breach of contract, tort (including negligence), statute or otherwise) arising in connection with the Website, the Content, all links to or from the Website, or the goods and services advertised or referred to on the Website.
6.Third party sites
The Website may contain hyperlinks to sites operated by third parties, such as Facebook, Instagram and Pinterest. These linked sites are not controlled by OlīVonn, and we are therefore not responsible for the content of those sites. These third party websites may have their own terms and conditions and privacy policy. Links are provided solely for your own convenience and Olīvonn’s decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide or offer. You access these sites and use or buy their products and services solely at your own risk. OlīVonn is not responsible for and will not be liable in respect of the content or operation of those websites, any of the goods, services or content that they describe or provide, or in respect of any incorrect link to an external website.

7. General
The Website is owned and operated by or on behalf of OlīVonn. The Content is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under license.

8. Copyright
All Content contained on the Website is protected by Australian and international copyright laws, unless indicated otherwise.

You may view the Website and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site or application for your own information, research or study. If you do, you must: (a) not change the Content from how it appears on this site unless authorised by OlīVonn and then only according the conditions as stipulated by OlīVonn; and (b) include the copyright notice "© OlīVonn 2020" on the copy.

9. Termination of your access to the Website
OlīVonn may at any time immediately terminate your access (including restricting access) to the Website, any feature of the Website for any reason (including due to your breach or alleged breach of these Terms) in its sole discretion and without prior notice. Any indemnities given by you and any limitations of our liability survive such termination.

10. Contacting us
If you have questions about the Website, or these Terms, please contact us by clicking on the "Contact Us" button at the bottom of the page on the Website, and following the instructions from there.